FAQ

Utilizing Our Services

Customers may visit our showroom during work hours or call for an appointment to work on planning and design.  Before making an appointment, customers should have selected a venue.

Delivery/Pick Up

Delivery and pick up are available for an additional fee.  Customers can minimize cost by working with the venue to arrange delivery/pick up during our regular work hours.

To prepare equipment for return to the store, tables and chairs should be stacked in the manner in which they were delivered.  All items should be assembled in a single location.

All china, glassware, flatware, etc., should be rinsed, refuse-free and replaced in their delivery containers.  Linens should be dry and refuse-free to prevent mildew and staining.   Items not meeting these conditions are subject to additional fees.

Setup/Breakdown

Set up/breakdown of equipment is available for an additional fee if pre-arranged.  Delivery workers routinely operate on a tight schedule that does not allow time for add-on services when they reach a destination. We appreciate your understanding so that we can meet our deadlines with others.

Pricing

Pricing is for a one-period charge, which is generally 2 days, depending on delivery and pickup dates. Weekend rentals are typically from Friday to Monday with no additional extended rental fees.  If you wish to rent items over an extended period of time, please call our office for special rates.

Charges are based upon time out, whether used or not, so please make selections carefully.

Payment

We require a deposit of 50% of the invoice total to reserve equipment.  The balance is due the Monday before customer takes equipment.  We also require a security deposit that is refundable with the safe return of equipment.  We require a picture I.D. card to reserve equipment.  Charge accounts are available to pre-approved customers only.

We accept cash, checks and all major credit cards.

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